What retailers are doing right now to be there for customers
During these uncertain times there are steps brands can take to build trust with their customers.
The return of retail stores: If you reopen will they come?
Data shows that the novelty of offline shopping may draw people back to stores. Some consumers are even travelling to nearby states with openings not available in their home state.
After COVID-19, is curbside delivery here to stay?
With the BOPIS trend already gaining traction pre-pandemic, it seems that this service is here to stay and a “must have” for retailers.
The Future Of Retail: How The Coronavirus Is Changing Shopping Habits
“People no longer think of retail as online/offline, but they think of it as a seamless integration between the two. Now, from a customer point of view, that’s just like making sure what you see online matches what’s in the store.”
5 Things Retailers Are Doing to Thrive & Win Post-COVID-19
“Integrated store and online shopping technologies have been helping retailers make sales. In addition to new consumer behavior, this is foreshadowing what’s to come.”
How Shopping Center Can Pivot During and After COVID-19
“Consumers will continue to need to feel safe as they shop and interact with the world. Small touches like being more visible about cleanliness habits… show thoughtfulness and go a long way toward helping the customer feel safe.”
Digital Transformation During COVID-19: The Gap Widens Between The Retail Haves And Have-Nots
“The economic downturn is a reset, a bittersweet opportunity for brands to reevaluate their place in the market and branch off into new territory.”
Why Digital Transformation in the Retail Sector is More Important Now Than Ever
“Retail businesses with a digital presence are already ahead of the curve. As consumers cannot leave their houses and are spending only on essential items, digital channels help businesses to work as usual.”
The Pandemic Is Rewriting the Rules of Retail
“Retailers also need to offer a simple and seamless e-commerce experience — from browsing to researching, selecting, purchasing, and returning/exchanging… Retailers have to make sure their sites are mobile-responsive, offer integrated services … and deliver a consistent, reliable digital experience across devices and channels.”