dictionary | November 23, 2015
(noun) Short for “electronic customer relationship management,” these products are customer management tools generally more integrated with online platforms (such as websites) than traditional CRM systems.
“We used our eCRM to foster a deeper relationship with customers by asking specific questions.”
Alternate definition: A tool that provides unlimited knowledge about customers based on an expert level of inquisitiveness or lack there of.
On a Related Note
Our team has expert, hands-on knowledge in a broad variety of development environments including PHP, Microsoft .NET, HTML, iOS, Android, Classic ASP, Java and more. This deep awareness ensures we help our customers select the right platform for the job. When it comes to web design, we architect and build with a variety of content management systems across multiple languages. All while seamlessly integrating with client databases, and third party APIs and tools. Learn more about our Technology capabilities.