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Account Management & Consulting

Senior Account Manager

Imaginuity, one of the leading independent digital agencies in the Southwest, is searching for extraordinary innovators to join our digital agency.

Role Description Brief

The account manager role is responsible for successful project management and customer communication on projects small to large. The account manager will serve as the direct link between the agency and client by managing day-to-day affairs and ensuring customer satisfaction. This includes:

  • Developing and retaining relationships with key customer contacts
  • Knowledge of client’s business needs and ability to propose key solutions
  • Evaluating strategic opportunities to grow client business
  • Ongoing budget reconciliation and billing coordination
  • Generating and maintaining timelines
  • Preparing weekly reports for customers regarding milestones and health of projects
  • Communicating project status to upper management on a regular basis
  • Organizing and facilitating regularly scheduled Imaginuity project team meetings
  • Ensuring projects meet the expectations of the customer organization as agreed upon in project statement of work
  • Resolving internal and customer issues based on the Imaginuity response protocol
  • Developing thorough solutions to customer’s business problems
  • Serving as the primary escalation point for account services personnel on account or project issues
  • Own and facilitate collaboration of internal project teams as well as client teams by serving as point person for the project
  • Leads and integrates teams and departments to ensure successful completion of projects
  • Ability to delegate project tasks and oversee completion and accuracy
  • Proven ability to manage account coordinators and interns
  • Strategic thinking
  • Promote and demonstrate company culture
  • Ability to make decisions within project scope that aligns with agency standards and client focused results
  • Identify issues and execute solutions within agency standards and client statements of work

Preferred Experience / Requirements

  • Degree in field of specialty and/or 5-7 years of relevant account management experience
  • Background in technical project management, preferably in a digital environment
  • Extreme attention to detail
  • Strong organizational skills
  • Ability to work under pressure
  • Proven ability to work with others
  • Proven sense of business acumen
  • Ability to manage deadlines in a shifting environment with competing priorities

Additionally Preferred

  • Knowledge of wireframing methods/technology and user experience disciplines
  • Agency experience
  • Active involvement with Professional association memberships/groups
  • Participation in Community service/organizations
  • Demonstrated innovation in application/usage of emerging technology or field of expertise

We offer competitive salary and benefits, and a casual but cool work environment. We are located in one of the most famous historic buildings in Downtown Dallas, offering restaurants, art galleries, loft apartments, work out facilities and a rooftop pool.

If interested, please forward resume to jobs@imaginuity.com with the position title in the subject line.

  • Local candidates only
  • No Work Visa sponsorships available