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Account Management & Consulting

Account Manager

Imaginuity, one of the leading independent digital agencies in the Southwest, is searching for extraordinary innovators to join our digital agency.

Thrive on managing projects through to completion? Do you seek variety in high activity projects? Are you great at managing deadlines? Click on the link below to go to our application portal and get started.

Imaginuity is seeking an account manager with preferable 3-5 years of client service experience managing multiple accounts. High attention to detail, proven ability to work with a team to achieve deadlines in a shifting environment are a must.

Role Description Brief

The account manager is responsible for successful project management and customer communication on projects small to large. The account manager will serve as the direct link between the agency and client by managing day-to-day affairs and ensuring customer satisfaction. This includes:

  • Developing and retaining relationships with key customer contacts
  • Knowledge of client’s business needs and ability to propose key solutions
  • Evaluating strategic opportunities to grow client business
  • Ongoing budget reconciliation and billing coordination
  • Generating and maintaining timelines
  • Preparing weekly reports for customers regarding milestones and health of projects
  • Communicating project status to upper management on a regular basis
  • Organizing and facilitating regularly scheduled Imaginuity project team meetings
  • Ensuring projects meet the expectations of the customer organization as agreed upon in project statement of work
  • Resolving internal and customer issues based on the Imaginuity response protocol
  • Developing thorough solutions to customer’s business problems
  • Serving as the primary escalation point for account services personnel on account or project issues
  • Owning and facilitating collaboration of internal project teams as well as client teams by serving as point person for the project.

Preferred Experience / Requirements

  • Degree in field of specialty and/or 3-5 years of relevant account management experience
  • Background in technical project management, preferably in a digital environment
  • Extreme attention to detail
  • Strong organizational skills
  • Ability to work under pressure
  • Proven ability to work with others
  • Proven sense of business acumen
  • Ability to manage deadlines in a shifting environment with competing priorities

Additionally Preferred

  • Basic Knowledge of wireframing methods/technology and user experience disciplines
  • Agency experience
  • Active involvement with Professional association memberships/groups
  • Participation in Community service/organizations
  • Demonstrated innovation in application/usage of emerging technology or field of expertise

We offer competitive salary and benefits, and a casual but cool work environment. We are located in one of the most famous historic buildings in Downtown Dallas, offering restaurants, art galleries, loft apartments, work out facilities and a rooftop pool.

Visit our application portal and select the Account Manager position to begin the application process and submit a resume.

  • Local candidates only
  • No Work Visa sponsorships available